Policy Owner Operations Manager
Approved By Clinic Director
Version 1.0
Review Date Annually
Dr MJ Clinic ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our services.
Where we collect personal information in connection with your treatment, this will also be processed in accordance with our Patient Privacy Notice and our legal obligations as a healthcare provider.
Dr MJ Clinic
4 Kenyons Steps
Liverpool
L1 3DF
Company Number: 10616737
Email: [email protected] (amend if different)
Dr MJ Clinic is the Data Controller for the purposes of UK data protection legislation.
Depending on how you interact with our website, we may collect:
Name
Email address
Telephone number
Information submitted through enquiry forms
Appointment requests
Marketing preferences
When you visit our website we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Cookie information
We use your information to:
Respond to enquiries.
Arrange consultations or appointments.
Provide information you have requested.
Improve our website.
Analyse website performance.
Send marketing communications where you have chosen to receive them.
Meet our legal and regulatory obligations.
Depending on the circumstances, we process your personal data because:
you have given consent;
processing is necessary before entering into a contract;
processing is necessary to fulfil a contract;
we have a legitimate business interest;
we have a legal obligation to process your information.
Where special category health information is processed, we do so in accordance with UK GDPR and applicable healthcare legislation.
If you choose to receive marketing communications, we may contact you regarding:
treatments;
offers;
events;
clinic news;
new services.
Marketing emails are managed through Klaviyo.
You can unsubscribe at any time using the link contained within every marketing email or by contacting us directly.
Appointments requested through our website are managed using Zenoti.
Information submitted through our online booking system is processed securely and used solely for managing your appointment and providing our services.
We use Google Analytics to help us understand how visitors use our website.
Google Analytics collects anonymous information such as:
pages viewed;
time spent on pages;
approximate location;
device type;
browser information.
This information helps us improve our website and user experience.
We use the Meta (Facebook) Pixel to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.
Where consent is required, advertising cookies will only be placed after you have accepted them through our cookie banner.
We do not sell your personal information.
We may share your information where necessary with trusted third parties including:
Zenoti
Klaviyo
Meta
Website hosting providers
IT support providers
Professional advisers
Regulators where legally required
All third parties are required to process personal information securely and in accordance with applicable data protection legislation.
We take appropriate technical and organisational measures to protect personal information from:
unauthorised access;
accidental loss;
misuse;
alteration;
disclosure.
Despite these safeguards, no internet transmission can ever be guaranteed to be completely secure.
Website enquiries are retained only for as long as reasonably necessary.
Patient records are retained in accordance with applicable legal and regulatory requirements.
Marketing information is retained until you unsubscribe or request its deletion.
Under UK GDPR you have the right to:
access your personal information;
correct inaccurate information;
request deletion where appropriate;
restrict processing;
object to processing;
withdraw consent;
request data portability;
complain to the Information Commissioner's Office (ICO).
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Email: [email protected]
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office: